April 2006: Volume 9, Number 4

COVER STORY

HARLEM IRVING PLAZA STILL HIP AT 50
Like the Boomer generation, Harlem Irving Plaza is aging very slowly.

FEATURE ARTICLES

WSL FROM THE EDGE
Wendy Liebmann on the importance of customer service and a glimpse of retail concepts around the globe.

NO WEAR TO HIDE
West Edmonton Mall shoppers flaunt their worst outfits for a chance to win a style makeover.

RAISING A ROOF OF HOPE
Cloverdale Mall challenges customers to raise $22,000 in 22 days for Dorothy Ley Hospice.

DEPARTMENTS

EDITOR’S LETTER
A word from Myriam Beaugé, editor in chief.

BITZ
Mind over Mountain’s direct-mail piece, V.I.Pets, Internet habits of America’s wealthy, and much more!

WEBMASTERZ
Web-marketing programs from the world of retail and beyond.

SUPPLIERZ
Your guide for reputable advertising agencies, marketing consultants and other product and service suppliers from across North America.

ICSC EVENTS CALENDAR
Highlights from the ICSC’s listings of upcoming national conventions and specialty conferences, Idea exchanges and regional conferences, international programs and alliance programs.